At Prettora, we stand behind the quality and care that goes into every product we make. Your happiness is our priority—and if something isn’t working for you, we’re here to make it right. Our return and refund policy is designed to be simple, transparent, and customer-first, giving you peace of mind with every purchase.
Our 30-Day Return Promise
You have 30 days from the date your order was delivered to request a return. Whether the item wasn’t what you expected, or it just didn’t suit your needs, we completely understand.
To be eligible for a return:
- Your item must be in unused, unworn condition
- All tags and original packaging must be intact
- A valid receipt or proof of purchase is required
Returns without these requirements may be denied, so please take a moment to carefully package your item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately upon receiving it. We will carefully assess the situation and ensure that it’s resolved promptly. Whether it’s a replacement, refund, or another solution, we’re here to make it right for you.
Items That Cannot Be Returned
While we strive to offer a flexible return policy, certain items are non-returnable. These include personal care items (such as opened skincare or beauty products), customized or personalized goods, perishable items, and hazardous materials including flammable liquids or gases. In addition, we do not accept returns for gift cards or final sale items. If you're unsure about the eligibility of your item, feel free to reach out to our customer support team for guidance before making a return request.
Exchanges
If you would like to exchange an item for a different size, color, or product, we recommend completing your return first and then placing a new order separately. This ensures the fastest delivery of your new item while we process your refund.
Refund Processing
Once your returned item is received and inspected, we will notify you about the status of your refund. If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that it might take additional time for your financial institution to post the refund to your account. If more than 15 business days have passed since your refund was approved and it hasn’t appeared, please contact us so we can assist.
Need Help?
We’re here for you. If you have any questions about returns, refunds, or your order in general, please don’t hesitate to contact our support team. At Prettora, your satisfaction is more than a policy—it’s our promise.