Overview
Welcome to Prettora. Thank you for choosing us as your destination for clean, conscious, and effective beauty. These Terms of Service (“Terms”) outline the rules and responsibilities that govern your use of Prettora’s website, products, and services (collectively referred to as the “Services”). Please read them carefully before engaging with our site or making a purchase.
By visiting our website or purchasing from us, you agree to these Terms, our Privacy Policy, and any other policies or guidelines we provide. If you do not agree with any part of these terms, we kindly ask you to refrain from using our Services.
Product Accuracy & Availability
At Prettora, we do our best to present product details, descriptions, prices, and availability as accurately as possible. However, we do not warrant that product information is 100% error-free or current. While we strive to ensure product availability, certain items may become unavailable due to high demand or discontinuation. In such cases, we reserve the right to cancel or modify your order with or without prior notice.
Orders, Payments & Billing
All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock shortages, or suspected fraud.
By providing payment information, you authorize us to charge your selected payment method for the total order amount, including applicable taxes, shipping fees, and any other associated costs. It is your responsibility to ensure that billing and payment information is accurate. If we are unable to process your payment, your order may be delayed or canceled.
Shipping, Delivery & Risk of Loss
We offer shipping to multiple locations and strive to meet the delivery timelines outlined during checkout. However, delivery times are estimates and not guaranteed. Once an order leaves our fulfillment center, the risk of loss or damage transfers to you. We are not responsible for delays caused by shipping carriers, customs, or unforeseen external factors.
Returns & Exchanges
We want you to love your Prettora experience. If you are not satisfied with your purchase, please review our Return Policy for eligibility criteria, timelines, and return procedures. Certain items such as final sale products, opened skincare, or promotional gifts may be non-refundable or non-returnable unless defective.
Use of Content & Intellectual Property
All content on Prettora.com—including but not limited to product photos, logos, videos, text, illustrations, and trademarks—is the exclusive property of Prettora or its content suppliers. You may not reproduce, modify, distribute, or use our content for commercial purposes without express written permission. Using our website does not grant you any rights to our intellectual property, whether registered or unregistered.
User Submissions & Reviews
We welcome your feedback, testimonials, and reviews! By submitting any content to Prettora, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, or adapt that content for promotional, commercial, or operational purposes. You agree that your submissions will not contain false, offensive, infringing, or misleading content. We reserve the right to remove or moderate user content that violates these guidelines.
Third-Party Services & External Links
our site may contain links to third-party websites, tools, or applications. These are provided for your convenience but are not under our control. We do not endorse or assume responsibility for the content, services, or privacy practices of any third-party websites. Using third-party tools is entirely at your own risk and subject to their respective terms and policies.
Privacy & Your Data
our privacy matters deeply to us. We collect and use your personal data in accordance with our Privacy Policy, which outlines how information is collected, protected, and used across our Services. By using Prettora, you consent to the practices described in our Privacy Policy.
Acceptable Use of Our Website
You agree not to:
- Violate any laws or third-party rights.
- Use our content or Services for fraudulent or harmful purposes.
- Distribute malware, viruses, or malicious code.
- Attempt to gain unauthorized access to our systems or data.
- Use bots, scrapers, or other automated tools to access the website.
Violation of any of the above may result in suspension or termination of your access to Prettora.
Termination of Services
We reserve the right to terminate or suspend your access to the website or our Services, without notice, for conduct that we believe violates these Terms or is harmful to other users or Prettora’s business interests. Any obligations or liabilities incurred prior to termination will continue to apply after termination.
Limitation of Liability
In no event shall Prettora or its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages resulting from your use—or inability to use—our Services. Our total liability to you for any claim arising out of or relating to your use of Prettora’s Services is limited to the total amount paid by you for the product or service in question.
Entire Agreement
These Terms, along with our Privacy Policy and any posted guidelines or policies, constitute the entire agreement between you and Prettora concerning your use of the Services. They supersede any prior or contemporaneous agreements, communications, or understandings.